matizze. Frequently asked questions

Here you will find answers.

If your question is not or not sufficiently answered, please contact us.

You are not a friend of the written word? No problem.
On the matizze YouTube channel you can find video tutorials on various topics.



What are the technical requirements for using matizze?

To be able to use matizze to its full extent, Internet access must be available in any case.
If you want to manage your gateway and displays through matizze.studio, you will need an Internet browser.
For the management with the mobile app, you need a smartphone.

The matizze.studio is available to you as a cloud service. This means you do not need your own server to use the application. We take care of the administration and maintenance of the server while you work in matizze.studio via your browser.

Who can use matizze?

Everyone who wants to say goodbye to paper-based presentations benefits from digital display technology.
For the following industries, matizze offers great potential for savings and increased efficiency:

  • Retail
  • Warehouse and logistics
  • Hotel
  • Gastronomy
  • Event- und room management
  • Healthcare

What does the use of matizze cost

You can use the basic functions of matizze free of charge, only the purchase costs for the gateway and the desired displays have to be paid.
To use advanced functions, a paid subscription is required. Monthly billing allows for flexible use of the individual packages.
You can find more information in the price list.

How do I registrate myself for the matizze.studio?

Use with a computer

  • Call up matizze.studio in your browser
  • Choose “Create account”
  • Fill out the registration form and confirm with the button “Sign up”
  • Afterwards you will receive a confirmation mail to the e-mail address you entered
  • Confirm the link contained therein
  • Activate your account
  • From now on you can log in to matizze.studio at any time

Use with the Smartphone

  • Download the app (Matizze Studio) from the store (Android and IOS)
  • Create an account so that you can easily log in later
matizze FAQ - login app

Do I need the mobile app?

The use of the mobile app is not required for the management of the gateways and displays, but the app does facilitate some procedures. By using the smartphone you are more flexible and can work with your components even easier.

  • Using the handy camera you can easily scan the barcodes of your displays. So you can do without manual typing and avoid mistakes.
  • If you use CSV files, you can also enter the EAN codes of your articles. This enables you to synchronize your articles and displays with the scanner.

What is a Gateway?

The gateway is the intermediary between the matizze server and your integrated displays.
If you want to create or edit displays, it works through the connection that the gateway makes between the server and your displays.
In short, the gateway is the basic building block for using the matizze system.

Gateway sunshine
gateway sunrise

How do I integrate the Gateway?

Normally we create the gateways in your matizze.studio account for you.
If you want to integrate your Sunshine-Gateway yourself, you can find out how it works here.

That has to be done:

  • Remove the cap at the bottom of the gateway. There you will find the connectors and the necessary data.
  • Connect the gateway from your matizze starter pack to a power connection and your router.
  • Go to matizze.studio in your browser and log in to your account or create an account
  • Go to the “Gateway” tab in the upper right and select “Create Gateway” and then “SUNSHINE”
  • The barcode of your gateway must also be entered
  • Assign a freely selectable name for this gateway and confirm with “Create Gateway”
matizze FAQ - add gateway
  • After a few seconds the status will update from “disconnected” to “connected

The gateway has no connection. What can I do?

Has there already been a working connection?

  • Is the Gateway powered?
  • Is the power indicator glowing?
  • Is the LAN cable OK and correctly connected?
  • Has the gateway been reset?

Has the gateway never been connected before?

  • Is the Gateway powered?
  • Is the power indicator glowing?
  • Is the LAN cable OK and correctly connected?
  • If you can answer all questions with yes, you should contact us so that we can help you.

Where can I find the power indicator on my gateway?

matizze-sunshine

The Power bar is located on the side edge. Green light means that the gateway is connected to the server. If the light is red, something is wrong with the connection.

matizze-sunrise

The power indicator is located in the front edge. Green light means that the gateway is connected to the server. If the light is red, something is wrong with the connection.

How do Gateway and displays communicate with each other?

The Sunshine Gateway uses an MQTT/JSON open API for easy integration with a wide variety of software. Communication between the displays and the gateway is based on BLE5.0, and once the connection is established, it remains reliable.

What is the difference between Sunshine and Sunrise?

Our Sunshine product line is easy to use for any type of user due to its simple setup. You don’t need any IT experience. Unlike our Sunshine products, the Sunrise line is perfect for companies with an IT department or for people with IT experience. Here you can manually connect your gateway to the matizze server in the cloud. Find a free IP from your network and contact our matizze support: Within 5 minutes the gateway is configured. The advantage of the Sunrise gateway: It can manage more displays than the Sunshine gateway.

What display sizes are available?

Currently these display sizes are available for matizze-Sunshine:

2,13″
2,9″
4,2″

These display sizes are available for matizze-Sunrise

1,54″
2,13″
2,9″
4,2″
7,5″

How do I integrate a display?

Normally we create each display in your matizze.studio account for you.
If you want to integrate your displays yourself, you can do this in several ways.

Manual creation by input in matizze.studio

  • Call up matizze.studio in your browser and log in to your account or create an account
  • Call the “Displays” tab in the upper right corner and select “Create Display”
  • Select the data ( brand and type ) of the display to be created in the selection boxes
matizze FAQ - add display
  • On each display you will find a barcode, you have to enter it
matizze-sunshine
matizze-sunrise
  • Assign a freely selectable name for this display

Scanning via the mobile app

  • Log in to the Matizze app on your smartphone
  • Select Displays and call up the scan function (purple button in the middle of the bottom)
  • Place the camera over the barcode on the display
  • When the display has been successfully scanned, a list of all available types (size) appears. By tapping on the corresponding model, the two specifications (barcode and display size) are linked together.

How do I recognize the brand of my display?

The brands can be distinguished by the following characteristics:

  • The displays of the matizze-Sunshine series show only the barcode on the outer edge, the corresponding numerical code is shown on the display
matizze-sunshine
  • The displays of the matizze-Sunrise series show both codes on the edge of the label. In addition, these models have a small indicator light in the frame.
matizze-sunrise

How do I recognize the type of my display?

The types are differentiated by size. In matizze.studio these are defined as follows:

  • 1,54 Zoll = 154×154 px
  • 2,19 Zoll = 212×104 px
  • 2,9 Zoll = 296×128 px
  • 4,2 Zoll = 400×300 px
  • 7,5 Zoll = 640×384 px

The types also differ in the color representation. There are displays that can display the colors black, white and red (BWR) and displays that can display black and white (BW).

How do I manage the displays?

All integrated displays are summarized in a list. Here you get information about the label name and size, when the last update was done and the current status. Furthermore you can remove displays or branch to a single view of each display.

matizze FAQ - all displays
gesamtübersicht
einzelübersicht

How can I update displays time-controlled?

The matizze.studio allows you to update your display when you want, without having to manually trigger an update at the desired time.

  • Call up matizze.studio in your browser and log in to your user account.
  • Go to the “Category” tab in the upper right corner and select the category in which the property or article you want to update is located.
  • All possible or desired “states” must be created accordingly. The example shows the category “Door sign” and the possible states “The office is busy” and “The office is not busy”.
  • Under the “Planning update” tab, a schedule can be created using the “+”.
  • There it is specified when the indication on the display is to be changed.
  • Via the switch on the left side the automatic update can be activated or deactivated.

The displays do not update. What can I do?

First of all you should check if the affected displays are within range of the gateway. The gateway can reach all displays within a radius of 20 meters.

Some labels are not updated

  • Probably the corresponding label is defective.
  • Get in contact with us.

Not a single label reacts

  • Check your gateway for a connection error.

How do I create categories?

You can assign your labels to different categories and thus assign them to topic specific items. These groupings are clearly arranged and facilitate the administration.

That has to be done:

  • Call up matizze.studio in your browser and log in to your account
  • Call up the “Category” tab in the upper right and assign a category name
  • Afterwards you select a suitable image (avatar) for your category and confirm with “Add
  • Your category is created and you can assign or create a template
  • Now the articles belonging to the category can be created. This can be done via an API connection, by uploading a CSV file or manually.

How do I create an item?

  • Call up matizze.studio in your browser and log in to your account
  • Call up the category in which you want to insert an item. This can be done via an API connection, by uploading a CSV file or manually.

The manual version works like this:

  • Select “Create item”
  • With the “+” (yellow marker) you can add a new item.
  • Enter the name of the item and confirm the entry.

How can I assign the item to a display?

Once an item has been created, it can be assigned to a display.

This has to be done in the matizze.studio:

  • In your item overview, click on the item to which you want to assign a display
  • Click on “Attach display”
  • A selection box opens where you can assign an existing display. Type in the name of the display or the barcode.
  • Confirm with “Attach”
  • Via “Add text” the attributes of the template are filled with the corresponding values.
  • Via “Add image” you can upload a suitable image
  • Refresh the display

This has to be done in the matizze app:

  • Start the app on your smartphone
  • Select the item in your categories to which you want to assign a display
  • Via “Displays” you can now assign a display

How can I update all displays of a category at once?

To save time, changes that affect all displays in a category can be updated together.

This has to be done in the matizze.studio:

  • Call up matizze.studio in your browser and log in to your account
  • Select the tab “Categories” in the upper right corner and choose the category in the list where all displays should be updated
  • Open the selection window by clicking the button with the 3 dots
  • Select “Update Displays”

How can I create (individual) templates?

matizze is made to realize individual ideas and requirements, therefore the presentations in matizze.studio can be designed freely. Here you can try out the studio.
If you like, we can create the templates according to your wishes and requirements and integrate them into your matizze.studio.

This way you can design your own templates:

  • Go to the matizze studio in your browser and log in to your account
  • Call the “Templates” tab in the upper right corner and select “Add new”
  • Click on the box next to “Empty Template” and confirm with the button “Select” in the upper right corner
  • In the header of the template, overwrite the name of the new template according to your wishes and confirm by clicking on the check mark
  • The three dots on the right side of the header open a menu, here you choose “Edit”
  • Afterwards you click on “Add design”
  • A selection box opens where you have to assign the type and size of the display you want to design. After confirmation the editor opens.
  • The “+” in the upper left corner of the grey area opens the editing menu
matizze FAQ - editor

How do I integrate attributes into the templates?

  • Call up matizze.studio in your browser and log in to your account
  • Call the “Templates” tab in the upper right corner and select a template or create a new one
  • In the editor you can call up a menu by clicking on the “+” at the top left of the editing box
  • You choose “Text”, then “New Attribute”
  • A box opens where you can specify the designation of the attribute
  • You can integrate the attributes into the template using the workspace on the right

What is meant with attribute?

The attribute serves as a placeholder. In the editor you create an attribute in your template, e.g. price. This text, which is also displayed as such in the editor, is later replaced by the price assigned to the product, e.g. 3.95€. Each attribute can be changed at any time.
The advantage is that

  • no editing of the templates is necessary when changing the attribute values
  • a once created template can be used for all items that should be shown in the same design

How do I change individual values (e.g. prices or designations) in the App?

Prices, designations and other specific data are defined as attributes. These can be created or changed individually. All values and designations can among others be adjusted manually.

This has to be done in the app:

  • Start the matizze studio app on your smartphone
  • Select the category in which the item to be edited is listed
  • By typing you can now call up the item
  • A click on the pencil on the right edge next to the desired attribute allows you to edit the entry
  • Enter the new values or designations and save them with “Done”

How do I change attributes in matizze.studio?

Prices, designations and other specific data are defined as attributes. These can be created or changed individually.
On the one hand there is the possibility to integrate changes via an interface with the EDP or by uploading a CSV file. On the other hand, all values and designations can also be adjusted manually.

This has to be done in matizze.studio:

  • Call up matizze.studio in your browser and log in to your account
  • Call up the “Categories” tab in the upper right-hand corner and select the category from the list in which the items are located, for which the attributes are to be changed.
  • The “Attributes” tab is located above the article list. Please click on it.
  • A dialog box opens in which the attributes of each product are visible.

This is how you change a single attribute:

  • Double-click in the cell that contains the value to be modified.
  • A dialog box opens. Enter the new value to be applied to all items. Save.
  • The changed cell is now displayed in green. Confirm with “Save” at the top left.
  • To apply the change to all displays, select the item “Update Dispalys” in the upper right corner (the selection opens after clicking the button with the 3 dots)

This is how you change several or all attributes:

  • Mark the white boxes to the left of the items to select the products
  • Click on the “Check mark next to list” icon in the first line next to the attribute
  • A dialog box opens. Enter the new value to be applied to all items. Save.
  • The modified cell is now displayed in green. Confirm with “Save” at the top left.
  • To transfer the change to all displays, select the item “Update Dispalys” in the upper right corner (the selection opens after clicking the button with the 3 dots)

What is a CSV file?

A CSV (Comma-separated values) file is a kind of table that brings together large amounts of data and makes them available for further processing.
For matizze we use this format to reduce the manual effort for you enormously. All data on items and attributes are imported automatically. Once a CSV file has been created, it can be easily supplemented or adapted for future changes. By uploading it again to matizze.studio, all affected displays are automatically updated.

How do I create a CSV file?

To create your own CSV file you need a computer with a text editor or Excel.

  • The upper line contains the attributes. The item ID must be specified in any case and is best placed in the first place. All further entries result from your requirements. That can be e.g: Name, description, price, quantity, date etc.
  • All further lines are now filled with the corresponding values according to the specified attributes.
  • When saving the completed table, make sure that it is written in CSV format, i.e. the file has the extension “.csv”.

You should consider this when creating a CSV file:

  • The individual attributes must be separated by a comma (no spaces)
  • Prices are created with one point (e.g. 1.99€)
  • Diacritics are possible
  • The item ID can be chosen freely. However, if scanning with the mobile app should be possible, the ID must be the EAN code of the item.

How do I upload a CSV file?

The newly created or edited CSV file must be uploaded to matizze.studio and thus updated.

  • A category must be created
  • The category must be assigned to a template
  • Within the category, click on the menu (3 dots below each other in the upper right corner) and choose “Upload item”
  • Select the CSV file to be uploaded. Click on “Next”
  • Select the column that should describe your item. Confirm with “Next”
  • Now assign the header of your CSV file to the attributes in your template
  • Confirm with “Import”

Which calendars can I integrate in matizze.studio?

Currently, the Google calendar function can be linked to matizze.studio. So you need a Google account. In the future, it will also be possible to integrate the calendar from Microsoft Outlook.

How do I integrate calendars in matizze.studio?

To connect your online calendar and thus your appointments with matizze.studio, you have to proceed as follows:

  • Call up matizze.studio in your browser and log in to your user account.
  • Go to the “Category” tab in the upper right corner and select “Add category.
  • Select “Standard Category” as the category type.
  • Select a suitable avatar and confirm with “Add.
  • Click on the category you just created.
  • If you are connected to your Google account in the same browser, matizze.studio will recognize your account.
  • Select the desired account to link your calendar.
  • Agree to access your calendar.
  • In the following overview confirm the settings once again.
  • Afterwards you can choose a template in matizze.studio.
  • Select the category you created.
  • The appointments from your calendar will now be listed.
  • Load the preview on your display.

Which fonts can I use?

The following fonts are currently available in matizze.studio:

  • Alex Brush
  • Milkshake
  • Roboto
  • Sinkin Sans
  • Source Sans Pro
  • Free Pixel
  • Retro Gaming
  • VCR OSD Mono

Additional fonts are possible, but you cannot integrate them on your own. If you need other fonts, please contact us.

Can I include additional colors?

Since the displays can only output the colors black, white and red, only these colors are available in matizze.studio.